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Airlines Tap Social Media to Address Passengers’ Issues

SmartMeetings

Meeting and event planners and other flyers have increasingly looked to social media in hopes of having their questions answered quickly and effectively. Airlines, in turn, have met this surge in social media communication with varying degrees of success. European and Middle Eastern airlines. The Study.

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How to Avoid Getting Banned from Flights in 2024

SmartMeetings

We have all heard the stories of airline passengers gone wrong. Exceptions are few and far between, but when they happen in the age of social media, it is on the Internet before the cabin doors have closed,” he said. Airlines Be Fixed? Read More: How to Navigate Bumpy Airline Schedules “DOT rules require U.S.

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Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. In the report released on May 10, overall customer satisfaction with North American airlines has soared to its highest rate ever. This year marks the 13th annual North America Airline Satisfaction Study. How did airlines rank?

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5 Customer Service Lessons from Top Rated Airlines

SmartMeetings

airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As Aim higher than customer satisfaction.

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8 Important Lessons to Take Away from Airline Missteps

SmartMeetings

Airline food has earned a reputation for a reason and now isn’t even included in the price of the ticket any more. After folding into airline seats, most passengers will be itching to stretch. If you’re busy juggling 10 other tasks, consider hiring someone to manage social media. Space it Out. Be SM Savvy.

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Skies Not as Friendly for Comfort Animals, Airlines Say

SmartMeetings

Major airlines are tightening policies on bringing animals on board —in part, at least, because of situations such as the one United Airlines faced at Newark Liberty International Airport (EWR) recently. The peacock, whose name is Dexter, became a social media star…or villain, take your pick. United said no.

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TWT: Hotel Aquarium Explodes, Travel Risk Assessment

Smart Meetings

Social media was flooded with images of the damage. American Airlines Raises the Bar for Gold Status. American Airlines has raised the bar for attaining Gold Status. Once passengers have acquired Gold status, however, the airline is adding more tiers of benefits. International SOS.

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