Alaska Airlines Wins First in Wallethub’s Newest Ranking

Smart Meetings

Flight fares have spiked over the last few months as the effects of the pandemic continue to affect the availability of staff and workers that impact takeoff, from airline flight attendants to truck drivers delivering the fuel that gets you off the ground. per mile), American Airlines.

Southwest Airlines Marks its 50th Anniversary with a Hybrid Employee Event

Event Marketer

Southwest Airlines’ birthday week festivities are always a big to-do for employees, but as the brand approached the big 5-0 this year, grander celebrations were in order. More Airline Strategies: Delta Bids Farewell to its Iconic 747 With an Epic Retirement Tour.

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Will Airline Pilot Shortage Cripple Second-Tier Markets?

Smart Meetings

airline industry is facing—and, according to news reports, it will only worsen in the coming years. The crisis has already landed at the regional airline level, according to Peter Gall, a former American Airlines pilot and now a professor at West Virginia University. airline industry over the next decade.”. A 2016 Boeing study found that 42 percent of pilots currently flying for the major airlines in the United States will reach the age of 65 in the next 10 years.

From the Flight Deck: Airline Peanut Policies Ranked

Smart Meetings

This week in air travel: Smart Meetings ranks major airline peanut policies, the FAA investigates Newark Airport and U.S. Airlines, Ranked by Letter Grade. Nut allergies are no joke, and airlines around the country have taken steps to protect passengers with peanut and tree nut allergies in recent years. We’ve outlined the policies of five major airlines (and letter-graded them) for easy, breezy and safe traveling. Southwest Airlines | Grade: A.

Top 10 Best Airlines in the World

SmartMeetings

Luckily, there are a few airlines that make it a pleasure, rather than a chore, to fly. Airlineratings.com has announced its top ten airlines for 2017 as well as the winners of the Airline Excellence Awards, which recognize the top carriers in categories such as Best Business Class, Best Catering and Best Lounges. Best Economy Class went to Singapore Airlines. Rounding out the top three is Singapore Airlines, which has long been known for its excellent service.

World’s 20 Safest Airlines

SmartMeetings

Qantas tops the list for the fourth year in a row on AirlineRatings.com’s list of safest airlines for 2017. The site, which is the world’s only safety and product rating website, takes into account numerous factors, including audits from aviation’s governing bodies and leading associations, government audits, airline’s crash and serious incident record, profitability and fleet age. In fact, of the 425 airlines surveyed, 148 of them have the top seven-star safety rating.

Millennials Choose American Airlines as Top Brand

SmartMeetings

Because of millennial influence, American Airlines won its first Airline Brand of the Year honor in the Harris Poll’s 29th annual EquiTrend Study. The study, which measures brand health over time, found that American adults born after 1980 gave a big boost to travel brands —most notably airlines and cruise lines. Other Harris Poll EquiTrend Travel Brands of the Year: Value Airline: Southwest Airlines. Airlines News airlines Fun News Travel

Airlines Expect Record Travel for Thanksgiving

SmartMeetings

airlines are predicting. percent from 2015, according to Washington-based trade group Airlines for America. To accommodate the jump in numbers, airlines are adding 74,000 seats a day and larger planes. Airline reward aggregation company Reward Expert released a forecast of the worst airlines in terms of traffic based on historical on-time performance from 2011-2015. The post Airlines Expect Record Travel for Thanksgiving appeared first on Smart Meetings.

5 Customer Service Lessons from Top Rated Airlines

SmartMeetings

airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As As its turns out, airlines get quite a lift from a great customer experience,” says Jon Picoult, founder and principal of Watermark Consulting.

How to Avoid All Those Sneaky Airline Fees

SmartMeetings

Sneaky airline fees have become so standard that it’s hard to call them “sneaky” anymore. As Hopper said in its announcement of Fair Bear: “It’s tough to figure out your true cost of flying because the airlines are increasingly ‘unbundling’ their offerings.” ” And considering that the airline industry made $67.4 The post How to Avoid All Those Sneaky Airline Fees appeared first on Smart Meetings.

United Airlines Unveils Exciting Business-Class Offerings

SmartMeetings

United Airlines is revving up its business class to provide every passenger with aisle access, improved food and beverage offerings, and more comfortable seats. The airline recently had a dress rehearsal—a pretend flight to Paris—to assess the new Polaris services. Meanwhile, other major airlines are also revolutionizing their business-class cabins. The post United Airlines Unveils Exciting Business-Class Offerings appeared first on Smart Meetings.

The World’s Safest Airline Revealed

PCMA Convene

AirlineRatings.com has chosen what it says are the world’s 20 safest airlines for 2019, and the airline at the top of the list might surprise you. ( CNN.com. CNN ). Read More. News Junkie Places & Spaces

Airlines Tap Social Media to Address Passengers’ Issues

SmartMeetings

Airlines, in turn, have met this surge in social media communication with varying degrees of success. The firm’s Airline Benchmark Report 2018 examines the current state of airline carriers’ social media strategies, analyzing data for 20 U.S., European and Middle Eastern airlines. The study focuses on time taken by each airline to respond to customer queries, as well as airline response rate.

Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

airlines. Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. “It’s It’s impossible to think about airline customer satisfaction without replaying the recent images of a passenger being dragged from a seat, but our data shows that, as a whole, the airline industry has been making marked improvements in customer satisfaction across a variety of metrics, from ticket cost to flight crew,” says Michael Taylor, travel practice lead at J.D.

Some Airlines to Bring Back Complimentary Meals on Domestic Flights

SmartMeetings

A select number of airlines have begun bringing back complimentary meals on domestic flights. In the aftermath of 9/11, many airlines faced financial hardships which caused them to scale back on some of their offerings, such as complimentary meals on domestic flights, along with other amenities that once made air travel an adventure rather than an annoyance. Delta Airlines. American Airlines.

Alaska Airlines Unveils Free In-Flight Messaging

SmartMeetings

Alaska Airlines has added new amenities to target a younger demographic. It makes perfect sense, as Virgin America (a low-cost airline well-known for hip and youthful branding) recently acquired Alaska Airlines. Alaska Airlines has announced the launch of a new service called Free Chat. Free Chat is a great way to keep that connection alive without breaking the bank,” said Andrew Harrison, Alaska Airlines’ executive vice president and chief commercial officer.

Skies Not as Friendly for Comfort Animals, Airlines Say

SmartMeetings

Major airlines are tightening policies on bringing animals on board —in part, at least, because of situations such as the one United Airlines faced at Newark Liberty International Airport (EWR) recently. United Airlines allegedly refused to let the woman board the aircraft with her peacock. According to The New York Times , “The trouble started when pet owners realized they could game the system, because airlines did not require much proof of medical need.

Nine Airlines Join TSA’s PreCheck

PCMA Convene

The new addition now increases the total number of PreCheck partner airlines to 65. travelandleisure.com. Travel+Leisure ). Read More. News Junkie Places & Spaces

2017 Airline Wi-Fi Report: Key Takeaways

SmartMeetings

Airlines have noticed that when passengers are denied technology to which they feel entitled, they get very frustrated. Routehappy, an airline content platform, released a study on the phenomenon’s current state. More than 70 airlines qualified. Note: Available Seat Miles (ASM) is a standard measure of an airline’s passenger carrying capacity. airlines offer a chance at having Wi-Fi on any given flight. Airlines News Technology

United Airlines Adopts New Customer-First Policies

SmartMeetings

airlines, are we witnessing the beginnings of a welcome customer-first era in air travel? United Airlines, object of the most withering criticism after cellphone video of a Kentucky doctor being dragged off a United jet on April 9 for refusing to give up his seat on an overbooked flight, has announced it will make “10 substantial changes to how it flies, serves and respects its customers.”. airline, according to the Associated Press. Airlines News

15,000 Flights in Jeopardy Due to American Airlines Fluke

SmartMeetings

Reports began flooding out midday on November 29 of a major technical mishap at American Airlines. “The airline is a 24/7 op,” union spokesman Dennis Tajer told CNBC. It certainly won’t be an easy fix, but it seems that American Airlines is putting in the effort, or more accurately cash, to amend the lapse. Research the rules and laws about what the airline owes you. Get Friendly with Other Airlines NOW.

American Airlines Shrinks Legroom by Two Inches

SmartMeetings

American Airlines has announced that it is reducing legroom on economy-class seats to squeeze more passengers onto its new Boeing Max 737 jetliners. The 29-inch pitch moves the carrier closer to ultra-low cost competitors such as Spirit and Frontier airlines, where seat pitch is 28 or 29 inches, according to a report in the Dallas News. Legroom also is affected by the thickness of seat cushions, and some airlines have been installing skinnier seats. Airlines News

American Airlines Tests Biometric Boarding at LAX

PCMA Convene

Your face could be your boarding pass in LAX Terminal 4 in a new pilot program between a Dutch digital security company and American Airlines. Fast Company. Fast Company ). Read More

FAA to Reconsider Regulating Size of Airline Seats

SmartMeetings

Responding to concerns presented by a consumer advocacy group, a federal appeals court has ruled that the Federal Aviation Administration (FAA) must reconsider its decision not to regulate the size of airline seats as a safety issue. She called the issue “the Case of the Incredible Shrinking Airline Seat.”. The Flyers Rights group contends that as Americans continue to get bigger, airline seats continue to shrink.

Airline Food: An Around-the-World Comparison

MeetingsNet

Check out these meals served by 15 global airlines on their 2016 flights. Best bet: The dessert from Qantas! read more. Food & Beverage Global Events

Airlines Respond to Incidents with Apologies, Policy Changes

SmartMeetings

United Airlines announced a significant change to its policy of giving off-duty flight crews priority seating over passengers who have already boarded. The airline said crew members would be allocated seats at least one hour prior to departure, the BBC reported. The announcement follows a recent episode involving a passenger onboard a United Airlines flight out of Chicago. The post Airlines Respond to Incidents with Apologies, Policy Changes appeared first on Smart Meetings.

What to Expect From Airlines This Year

Connect Your Meetings

Similarly, American Express Global Business Travel’s annual Global Business Travel Forecast says competition between the Big 3 (Delta, United and American) airlines and budget airlines will minimize fare increases. As a sign the battle between traditional airlines and discount upstarts is not going away, United Airlines will launch a basic economy fare early this year. The post What to Expect From Airlines This Year appeared first on Connect Association.

Use Airline Miles to Book Etihad Suites

SmartMeetings

Middle Eastern airlines have been adding high-end premium offerings as many American and European carriers are downsizing their own first-class areas. The prices are staggering—but earned airline miles now can be used to book them. Accumulated airline miles—not just Etihad miles—can be used to book the Apartments. Through Etihad’s non-alliance partnerships , clients can book them by using American Airlines AAdvantage miles and All Nippon Airways Mileage Club miles.

Airlines & Airports Say Yes Way to Rosé and Other Perks

SmartMeetings

Some airlines and airports have come up with clever ways to win your loyalty by introducing perks so you won’t mind waiting around or flying a bit longer. Alaska Airlines is tickled pink. In honor of National Rosé Day on June 10, the airline is offering a sneak preview of their seasonal beverage service. In April 2017, the airline launched a partnership with New York City’s Milk Bar bakery. Airlines Food & Beverage News

Airlines Waive Change and Cancel Fees in Advance of Nor’easter

SmartMeetings

Following the warning of a “nor’easter,” which is expected to hit the Mid-Atlantic and Northeast shores on Friday, many airlines are waiving change and cancel fees for passengers. Though each airline has different qualifications for rescheduling, most passengers will not be penalized for changing their schedules. American Airlines is following JetBlue’s lead, though the original travel must have been booked by February 27.

Event Planner Travel Tips: Use a Destination Management Company, Fight Jet Lag, Travel With Top Airlines

Endless Events

And to get the least stress from travel, make the most out of high-end lounges to fight jet lag while only traveling with the top airlines. This is the airline industries response to the threat of jet lag plaguing business and first-class travelers. Airlines and Airports, Ranked. Two of the three best airlines in the world hail out of the Middle East. In both airlines and airports, US entries fall behind.

American Airlines and Hyatt Hotels to Share Elite Loyalty Benefits

PCMA Convene

American Airlines and Hyatt Hotels are teaming up to reward each others’ elite loyalty program members. forbes.com. Forbes ). Read More. News Junkie Places & Spaces

Southwest Airlines Gets FAA Approval for Hawaii Flights

PCMA Convene

The airline has completed the long-range flying certification process required for its long-planned launch. ( usatoday.com. USA Today ). Read More. News Junkie Places & Spaces

What You Need to Know About New Airline Security Measures

SmartMeetings

Air France, Cathay Pacific, EgyptAir, Emirates and Lufthansa stated that they could begin instructing airline employees to question passengers during ticketing and may suspend self-checking of bags to do more thorough inspections. Airlines had until late July to improve explosive trace detection testing. The post What You Need to Know About New Airline Security Measures appeared first on Smart Meetings.

Connect Weekly: ASAE Asking Congress for Aid, Airline Bailouts & More

Aventri

Welcome to another edition of Aventri’s Connect Weekly column, where we share the top five news stories from the week that today’s meeting and event planners should know.

U.S.-Based Carriers Snubbed by World Airline Awards

SmartMeetings

Airlines based in the Arabian Gulf and Asia definitely have developed better reputations than U.S.-based based airlines, according to the 2016 Skytrax World Airline Awards presented during Farnborough International Airshow in England. While Emirates from Dubai, Qatar Airlines and Singapore Airlines took the top three spots in the airline awards voted on by customers from around the world, the top U.S.-based based airline , Virgin America, ranked No.

8 Important Lessons to Take Away from Airline Missteps

SmartMeetings

Airline food has earned a reputation for a reason and now isn’t even included in the price of the ticket any more. After folding into airline seats, most passengers will be itching to stretch. Airlines have gotten better about responding to complaints via social media, but there’s still a long way to go before they begin noticing tweets that haven’t gone viral. The post 8 Important Lessons to Take Away from Airline Missteps appeared first on Smart Meetings.

Thailand Tourism Announces Partnership with Japan Airlines in Major U.S. Marketing Campaign

Exhibitor Magazine

The Tourism Authority of Thailand (TAT) Los Angeles office has announced a new marketing partnership with Japan Airlines, set to. Los Angeles, Calif.  International

Airlines Offer Loaner Laptops in Response to Electronics Ban

SmartMeetings

Three airlines, impacted by the recent decision to ban personal electronic devices on certain flights to the United States and United Kingdom, are offering creative ways to appease business travelers. Although Qatar has not identified the computer brand it will be offering, the airline stated, “Customers will be able to download their work onto a USB [device] before stepping on board.”. Airlines News

Icelandair Jumps Into a Void and 9 Other Top Travel Stories This Week

Skift

GettyImages Skift Take: In Skift’s top stories this week, Icelandair's plan to return to normalcy, airlines wants to bring criminal charges against unruly passengers, shortages ripple through the travel industry this summer and investors back Outdoorsy as the new Airbnb.

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