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American Airlines Eases Pet Policy

Smart Meetings

The next time you’re on an American Airlines flight, don’t be surprised if things look a little, well, furrier. Before this change, American—as well as all other airlines—required travelers to treat their pet as a carry-on. Based on American’s experience, Yu suspects other airlines may change their policies, too.

Airlines 102
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DOT to U.S. Airlines: Make Flight Refunds Easier

MeetingsNet

Delayed and canceled flights, lost bags, wonky WiFi: You can’t police these travel hassles out of existence, but standards can be set for how airlines will deal with them when they happen. Cash, please: Airlines may not substitute vouchers or travel credits for cash refunds unless the passenger specifically requests it. Right now, U.S.

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Why Meeting Planners Should—and Shouldn’t—Worry About Airline Strikes

MeetingsNet

Recent news that pilots at American, Southwest, and United airlines are threatening to strike might be fraying the nerves of meeting professionals concerned about their upcoming events. Here’s a wrap-up of the latest news on airline pilot contracts, and some perspective on the possibility of a strike. Pilot strikes are rare.

Airlines 117
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Meeting Profs Travel Report: Can ‘Broken’ U.S. Airlines Be Fixed? Senate Hearing Spotlights Consumer Frustrations, Airline Accountability

Smart Meetings

McGee, senior fellow for aviation and travel, American Economic Liberties Project, told the Committee that “the nation’s airline industry is broken.” American Airlines is about to launch “New Distribution Capability,” which will make airfares more opaque than ever. Department of Transportation authority to oversee the airlines.

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NAACP, NCBMP Warn American Airlines of Possible Travel Advisory

MeetingsNet

The National Coalition of Black Meeting Professionals, an organization advocating for equity in the hospitality industry, is speaking out in support of the NAACP’s call for American Airlines to respond to allegations of discrimination. We will continue to push for positive change.

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Meeting Planners Travel Report: Airlines Get Poor Report Card

Smart Meetings

. – Ed Bastian, Delta CEO on CBS This Morning Airline Satisfaction: Food is the Only Category Rising The JD Power 2023 North America Airline Satisfaction Study released on May 10 found that customer satisfaction with major airlines is down significantly for a second consecutive year.

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TWT: AGs Demand Government Hold Airlines Accountable

Smart Meetings

As airline passengers and travel planners take a collective breath and wish upon a star that the aviation chaos that occurred this summer will end after Labor Day, a group of very disgruntled Attorneys General have banded together and asked the Senate to make airlines accountable to state authorities.