Smart Meetings

SEPTEMBER 11, 2018

airline industry is facing—and, according to news reports, it will only worsen in the coming years. The crisis has already landed at the regional airline level, according to Peter Gall, a former American Airlines pilot and now a professor at West Virginia University. airline industry over the next decade.”. A 2016 Boeing study found that 42 percent of pilots currently flying for the major airlines in the United States will reach the age of 65 in the next 10 years.

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Smart Meetings

DECEMBER 4, 2018

This week in air travel: Smart Meetings ranks major airline peanut policies, the FAA investigates Newark Airport and U.S. Airlines, Ranked by Letter Grade. Nut allergies are no joke, and airlines around the country have taken steps to protect passengers with peanut and tree nut allergies in recent years. We’ve outlined the policies of five major airlines (and letter-graded them) for easy, breezy and safe traveling. Southwest Airlines | Grade: A.

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SmartMeetings

MAY 24, 2017

Because of millennial influence, American Airlines won its first Airline Brand of the Year honor in the Harris Poll’s 29th annual EquiTrend Study. The study, which measures brand health over time, found that American adults born after 1980 gave a big boost to travel brands —most notably airlines and cruise lines. Other Harris Poll EquiTrend Travel Brands of the Year: Value Airline: Southwest Airlines. Airlines News airlines Fun News Travel

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SmartMeetings

NOVEMBER 2, 2017

OAG , an air travel intelligence company, released its On-Time Performance (OTP) Star Ratings, recognizing top airlines and airports around the world for outstanding performance. When booking your next trip, you might want to consider these ratings as you’re deciding between airlines and airports. On-time performance is viewed as an indicator to judge the quality of an airline or airport. Airlines. The post Which Airlines and Airports are Most Punctual?

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SmartMeetings

NOVEMBER 15, 2016

Luckily, there are a few airlines that make it a pleasure, rather than a chore, to fly. Airlineratings.com has announced its top ten airlines for 2017 as well as the winners of the Airline Excellence Awards, which recognize the top carriers in categories such as Best Business Class, Best Catering and Best Lounges. Best Economy Class went to Singapore Airlines. Rounding out the top three is Singapore Airlines, which has long been known for its excellent service.

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SmartMeetings

FEBRUARY 28, 2017

Sneaky airline fees have become so standard that it’s hard to call them “sneaky” anymore. As Hopper said in its announcement of Fair Bear: “It’s tough to figure out your true cost of flying because the airlines are increasingly ‘unbundling’ their offerings.” ” And considering that the airline industry made $67.4 The post How to Avoid All Those Sneaky Airline Fees appeared first on Smart Meetings.

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SmartMeetings

NOVEMBER 3, 2016

airlines are predicting. percent from 2015, according to Washington-based trade group Airlines for America. To accommodate the jump in numbers, airlines are adding 74,000 seats a day and larger planes. Airline reward aggregation company Reward Expert released a forecast of the worst airlines in terms of traffic based on historical on-time performance from 2011-2015. The post Airlines Expect Record Travel for Thanksgiving appeared first on Smart Meetings.

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SmartMeetings

MAY 11, 2017

airlines. Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. “It’s It’s impossible to think about airline customer satisfaction without replaying the recent images of a passenger being dragged from a seat, but our data shows that, as a whole, the airline industry has been making marked improvements in customer satisfaction across a variety of metrics, from ticket cost to flight crew,” says Michael Taylor, travel practice lead at J.D.

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SmartMeetings

JANUARY 9, 2017

Qantas tops the list for the fourth year in a row on AirlineRatings.com’s list of safest airlines for 2017. The site, which is the world’s only safety and product rating website, takes into account numerous factors, including audits from aviation’s governing bodies and leading associations, government audits, airline’s crash and serious incident record, profitability and fleet age. In fact, of the 425 airlines surveyed, 148 of them have the top seven-star safety rating.

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SmartMeetings

JANUARY 16, 2018

Airlines, in turn, have met this surge in social media communication with varying degrees of success. The firm’s Airline Benchmark Report 2018 examines the current state of airline carriers’ social media strategies, analyzing data for 20 U.S., European and Middle Eastern airlines. The study focuses on time taken by each airline to respond to customer queries, as well as airline response rate.

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SmartMeetings

FEBRUARY 8, 2018

Major airlines are tightening policies on bringing animals on board —in part, at least, because of situations such as the one United Airlines faced at Newark Liberty International Airport (EWR) recently. United Airlines allegedly refused to let the woman board the aircraft with her peacock. According to The New York Times , “The trouble started when pet owners realized they could game the system, because airlines did not require much proof of medical need.

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SmartMeetings

SEPTEMBER 26, 2017

United Airlines is revving up its business class to provide every passenger with aisle access, improved food and beverage offerings, and more comfortable seats. The airline recently had a dress rehearsal—a pretend flight to Paris—to assess the new Polaris services. Meanwhile, other major airlines are also revolutionizing their business-class cabins. The post United Airlines Unveils Exciting Business-Class Offerings appeared first on Smart Meetings.

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PCMA Convene

DECEMBER 11, 2018

Your face could be your boarding pass in LAX Terminal 4 in a new pilot program between a Dutch digital security company and American Airlines. Fast Company. Fast Company ). Read More

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SmartMeetings

APRIL 28, 2017

airlines, are we witnessing the beginnings of a welcome customer-first era in air travel? United Airlines, object of the most withering criticism after cellphone video of a Kentucky doctor being dragged off a United jet on April 9 for refusing to give up his seat on an overbooked flight, has announced it will make “10 substantial changes to how it flies, serves and respects its customers.”. airline, according to the Associated Press. Airlines News

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SmartMeetings

AUGUST 3, 2017

airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As As its turns out, airlines get quite a lift from a great customer experience,” says Jon Picoult, founder and principal of Watermark Consulting.

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SmartMeetings

APRIL 13, 2017

Airlines have noticed that when passengers are denied technology to which they feel entitled, they get very frustrated. Routehappy, an airline content platform, released a study on the phenomenon’s current state. More than 70 airlines qualified. Note: Available Seat Miles (ASM) is a standard measure of an airline’s passenger carrying capacity. airlines offer a chance at having Wi-Fi on any given flight. Airlines News Technology

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PCMA Convene

JANUARY 4, 2019

AirlineRatings.com has chosen what it says are the world’s 20 safest airlines for 2019, and the airline at the top of the list might surprise you. ( CNN.com. CNN ). Read More. News Junkie Places & Spaces

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SmartMeetings

JULY 31, 2017

Responding to concerns presented by a consumer advocacy group, a federal appeals court has ruled that the Federal Aviation Administration (FAA) must reconsider its decision not to regulate the size of airline seats as a safety issue. She called the issue “the Case of the Incredible Shrinking Airline Seat.”. The Flyers Rights group contends that as Americans continue to get bigger, airline seats continue to shrink.

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SmartMeetings

JUNE 9, 2017

Some airlines and airports have come up with clever ways to win your loyalty by introducing perks so you won’t mind waiting around or flying a bit longer. Alaska Airlines is tickled pink. In honor of National Rosé Day on June 10, the airline is offering a sneak preview of their seasonal beverage service. In April 2017, the airline launched a partnership with New York City’s Milk Bar bakery. Airlines Food & Beverage News

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MeetingsNet

SEPTEMBER 16, 2016

Check out these meals served by 15 global airlines on their 2016 flights. Best bet: The dessert from Qantas! read more. Food & Beverage Global Events

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SmartMeetings

NOVEMBER 30, 2017

Reports began flooding out midday on November 29 of a major technical mishap at American Airlines. “The airline is a 24/7 op,” union spokesman Dennis Tajer told CNBC. It certainly won’t be an easy fix, but it seems that American Airlines is putting in the effort, or more accurately cash, to amend the lapse. Research the rules and laws about what the airline owes you. Get Friendly with Other Airlines NOW.

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SmartMeetings

MAY 5, 2017

American Airlines has announced that it is reducing legroom on economy-class seats to squeeze more passengers onto its new Boeing Max 737 jetliners. The 29-inch pitch moves the carrier closer to ultra-low cost competitors such as Spirit and Frontier airlines, where seat pitch is 28 or 29 inches, according to a report in the Dallas News. Legroom also is affected by the thickness of seat cushions, and some airlines have been installing skinnier seats. Airlines News

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PCMA Convene

FEBRUARY 25, 2019

The new addition now increases the total number of PreCheck partner airlines to 65. travelandleisure.com. Travel+Leisure ). Read More. News Junkie Places & Spaces

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SmartMeetings

JANUARY 11, 2017

Alaska Airlines has added new amenities to target a younger demographic. It makes perfect sense, as Virgin America (a low-cost airline well-known for hip and youthful branding) recently acquired Alaska Airlines. Alaska Airlines has announced the launch of a new service called Free Chat. Free Chat is a great way to keep that connection alive without breaking the bank,” said Andrew Harrison, Alaska Airlines’ executive vice president and chief commercial officer.

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Endless Events

JUNE 29, 2018

And to get the least stress from travel, make the most out of high-end lounges to fight jet lag while only traveling with the top airlines. This is the airline industries response to the threat of jet lag plaguing business and first-class travelers. Airlines and Airports, Ranked. Two of the three best airlines in the world hail out of the Middle East. In both airlines and airports, US entries fall behind.

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SmartMeetings

APRIL 17, 2017

United Airlines announced a significant change to its policy of giving off-duty flight crews priority seating over passengers who have already boarded. The airline said crew members would be allocated seats at least one hour prior to departure, the BBC reported. The announcement follows a recent episode involving a passenger onboard a United Airlines flight out of Chicago. The post Airlines Respond to Incidents with Apologies, Policy Changes appeared first on Smart Meetings.

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SmartMeetings

MARCH 1, 2018

Following the warning of a “nor’easter,” which is expected to hit the Mid-Atlantic and Northeast shores on Friday, many airlines are waiving change and cancel fees for passengers. Though each airline has different qualifications for rescheduling, most passengers will not be penalized for changing their schedules. American Airlines is following JetBlue’s lead, though the original travel must have been booked by February 27.

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SmartMeetings

AUGUST 1, 2016

Middle Eastern airlines have been adding high-end premium offerings as many American and European carriers are downsizing their own first-class areas. The prices are staggering—but earned airline miles now can be used to book them. Accumulated airline miles—not just Etihad miles—can be used to book the Apartments. Through Etihad’s non-alliance partnerships , clients can book them by using American Airlines AAdvantage miles and All Nippon Airways Mileage Club miles.

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Connect Your Meetings

APRIL 24, 2017

Similarly, American Express Global Business Travel’s annual Global Business Travel Forecast says competition between the Big 3 (Delta, United and American) airlines and budget airlines will minimize fare increases. As a sign the battle between traditional airlines and discount upstarts is not going away, United Airlines will launch a basic economy fare early this year. The post What to Expect From Airlines This Year appeared first on Connect Association.

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SmartMeetings

APRIL 3, 2017

Three airlines, impacted by the recent decision to ban personal electronic devices on certain flights to the United States and United Kingdom, are offering creative ways to appease business travelers. Although Qatar has not identified the computer brand it will be offering, the airline stated, “Customers will be able to download their work onto a USB [device] before stepping on board.”. Airlines News

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Aventri

APRIL 17, 2020

Welcome to another edition of Aventri’s Connect Weekly column, where we share the top five news stories from the week that today’s meeting and event planners should know.

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PCMA Convene

MARCH 6, 2019

American Airlines and Hyatt Hotels are teaming up to reward each others’ elite loyalty program members. forbes.com. Forbes ). Read More. News Junkie Places & Spaces

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PCMA Convene

MARCH 1, 2019

The airline has completed the long-range flying certification process required for its long-planned launch. ( usatoday.com. USA Today ). Read More. News Junkie Places & Spaces

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SmartMeetings

OCTOBER 26, 2017

Air France, Cathay Pacific, EgyptAir, Emirates and Lufthansa stated that they could begin instructing airline employees to question passengers during ticketing and may suspend self-checking of bags to do more thorough inspections. Airlines had until late July to improve explosive trace detection testing. The post What You Need to Know About New Airline Security Measures appeared first on Smart Meetings.

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SmartMeetings

JULY 18, 2016

Airlines based in the Arabian Gulf and Asia definitely have developed better reputations than U.S.-based based airlines, according to the 2016 Skytrax World Airline Awards presented during Farnborough International Airshow in England. While Emirates from Dubai, Qatar Airlines and Singapore Airlines took the top three spots in the airline awards voted on by customers from around the world, the top U.S.-based based airline , Virgin America, ranked No.

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SmartMeetings

MAY 22, 2018

Airline food has earned a reputation for a reason and now isn’t even included in the price of the ticket any more. After folding into airline seats, most passengers will be itching to stretch. Airlines have gotten better about responding to complaints via social media, but there’s still a long way to go before they begin noticing tweets that haven’t gone viral. The post 8 Important Lessons to Take Away from Airline Missteps appeared first on Smart Meetings.

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PCMA Convene

JANUARY 16, 2019

A recent study shows very few airline passengers fully understand their rights surrounding flight delays and damaged luggage. travelpulse.com. TravelPulse ). Read More. News Junkie Places & Spaces

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Skift

MAY 5, 2020

Flickr Skift Take: With federal payroll aid rules preventing airlines from making any job or pay cuts before September 30, it's a safe bet we'll see the other major U.S. Airlines Coronavirus and Airlines Meetings & Events coronavirus united airlines

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SmartMeetings

JUNE 28, 2017

from foreign countries can happily keep working away on their laptop computers – for now, at least — if airlines comply with new requirements announced by Department of Homeland Security. airlines have expressed concerns that further restrictions on laptops would seriously hurt business , especially among business-class passengers who generate twice or more in fares compared to the average ticket price. Air passengers flying to the U.S.

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PCMA Convene

JANUARY 31, 2019

usatoday.com. American said the partnership with Apple, which is exclusive for one year, is part of its plan to boost its in-flight entertainment lineup for its road warriors. ( USA Today ). Read More. News Junkie Places & Spaces

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