TWT: AGs Demand Government Hold Airlines Accountable

Smart Meetings

Attorney Generals stated that “the airline industry has failed their customers.”. The Colorado Attorney General’s Office, for example, received more consumer complaints about Frontier Airlines than any other company in 2020,” the statement read.

TWT: American Airlines Is in the Money, Sonic ‘Boom’ at United

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American Airlines Claims Return to Profitability. In its second-quarter 2022 financial statement, American Airlines reported a historic return to profit, based on a second-quarter net income of $476 million and second-quarter revenue of $13.4

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TWT: Airlines Get Blowback from Politicos; Cancellations, Consolidations and Delays Spark a New Bill

Smart Meetings

As reported last week in our coverage on JetBlue’s consolidation with Spirit, airline consumers (including travel and meeting planners) are mad as hell and don’t want to take it anymore. Read More : TWT: Airlines Get ‘Berned,’ Biz Travel Stats Spike.

Airlines Evolve to Cater to Groups

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Airlines are updating their business travel programs to be friendlier for groups struggling with last-minute changes, rising costs and reporting requirements. They can be used for travel on United’s partner airlines as well, making connecting flights easier.

Alaska Airlines Wins First in Wallethub’s Newest Ranking

Smart Meetings

Flight fares have spiked over the last few months as the effects of the pandemic continue to affect the availability of staff and workers that impact takeoff, from airline flight attendants to truck drivers delivering the fuel that gets you off the ground. per mile), American Airlines.

This Week in Travel: What Will Frontier-Spirit Airline Merger Mean for Future of Budget Travel?

Smart Meetings

This week, Frontier and Spirit Airlines announced a proposed merger, which would make the new airline the fifth largest in the United States. On a call announcing the deal on Monday, Spirit’s CEO Ted Christie touted both airlines’ “commitment to affordable travel.”.

TWT: Airlines Get ‘Berned,’ Biz Travel Stats Spike

Smart Meetings

Bernie Sanders Demands Airline Accountability, Airlines Blame FAA. I am writing today to urge you to take immediate action to substantially reduce the number of airline cancellations and delays in our country and protect the rights of airline passengers throughout our nation.”.

Bringing Airlines’ Fine Print to Light

MeetingsNet

And while the sky-high fares of 2022 are expected drop toward the end of the year, just the process of booking a flight can be frustrating when airlines’ add-on pricing isn’t clear.

TWT: Airlines Get Blowback from Politicos; Cancellations, Consolidations and Delays Spark a New Bill

Smart Meetings

As reported last week in our coverage on JetBlue’s consolidation with Spirit, airline consumers (including travel and meeting planners) are mad as hell and don’t want to take it anymore. Read More : TWT: Airlines Get ‘Berned,’ Biz Travel Stats Spike.

Airline Quality Rating and the Top US Airline is….

Master the Event

Airline performance is on the rise. The airline industry proved 2013 was the best year yet when it comes to the airline quality rating. Dean Headley an associate professor at Wichita State University has co-authored the Airline Quality Rating report. The ratings report ranks the country’s largest airlines. Using a blueprint the report evaluates and rates US airlines based on performance. Airline Quality Rating and the Good News is….

Southwest Airlines Marks its 50th Anniversary with a Hybrid Employee Event

Event Marketer

Southwest Airlines’ birthday week festivities are always a big to-do for employees, but as the brand approached the big 5-0 this year, grander celebrations were in order. More Airline Strategies: Delta Bids Farewell to its Iconic 747 With an Epic Retirement Tour.

Bookmark This: Airline Promises Are All in One Place

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The DOT’s new Airline Customer Service Dashboard makes it easy for travelers to know what they’re entitled to in the event of flight delays and cancellations. Airline service has been notoriously poor this year. airlines’ delay and cancellation policies.

Bookmark This: Airline Promises Are All in One Place

Special Events

The DOT’s new Airline Customer Service Dashboard makes it easy for travelers to know what they’re entitled to in the event of flight delays and cancellations

This Week in Travel: Covid Tests, Airline Fees and Sustainable Travel

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Southwest’s incoming CEO Robert Jordan told AP in an interview conducted in December but published this week, that the airline is not considering changing its “no bag or change fees” policy. Keeping you and your groups up to speed with weekly travel updates. The Buzz. “If

Brussels Airlines’ CFO Nina Oewerdieck: Managing Change, Challenges, and Culture In a Crisis

Management Events

The airline industry was hit the hardest during the pandemic as the number of global passengers drastically reduced to 1.76 As CFO of Belgium’s largest airlines, it was a challenge for Oewerdieck to ensure that the company survived during the pandemic.

Will Airline Pilot Shortage Cripple Second-Tier Markets?

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airline industry is facing—and, according to news reports, it will only worsen in the coming years. The crisis has already landed at the regional airline level, according to Peter Gall, a former American Airlines pilot and now a professor at West Virginia University. airline industry over the next decade.”. A 2016 Boeing study found that 42 percent of pilots currently flying for the major airlines in the United States will reach the age of 65 in the next 10 years.

What Does the JetBlue-Spirit Airlines Merger Mean for Meetings?

MeetingsNet

If the two airlines combine operations under one flag as anticipated, there’s likely to be winners and losers among cities popular for business events. billion deal would create the nations’ fifth largest airline, joining American, Delta, United, and Southwest at the top. “We

From the Flight Deck: Airline Peanut Policies Ranked

Smart Meetings

This week in air travel: Smart Meetings ranks major airline peanut policies, the FAA investigates Newark Airport and U.S. Airlines, Ranked by Letter Grade. Nut allergies are no joke, and airlines around the country have taken steps to protect passengers with peanut and tree nut allergies in recent years. We’ve outlined the policies of five major airlines (and letter-graded them) for easy, breezy and safe traveling. Southwest Airlines | Grade: A.

Top 10 Best Airlines in the World

SmartMeetings

Luckily, there are a few airlines that make it a pleasure, rather than a chore, to fly. Airlineratings.com has announced its top ten airlines for 2017 as well as the winners of the Airline Excellence Awards, which recognize the top carriers in categories such as Best Business Class, Best Catering and Best Lounges. Best Economy Class went to Singapore Airlines. Rounding out the top three is Singapore Airlines, which has long been known for its excellent service.

Are Airline Issues Complicating 2022 Events? A Planner Survey

MeetingsNet

airline industry in 2022, the headlines have become unsettling. Transportation Secretary Buttigieg Meets with Airlines Over Fresh Round of Delays” – The Washington Post. Take our brief survey now and let us know if rising airfares and schedule disruptions are affecting your planning.

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World’s 20 Safest Airlines

SmartMeetings

Qantas tops the list for the fourth year in a row on AirlineRatings.com’s list of safest airlines for 2017. The site, which is the world’s only safety and product rating website, takes into account numerous factors, including audits from aviation’s governing bodies and leading associations, government audits, airline’s crash and serious incident record, profitability and fleet age. In fact, of the 425 airlines surveyed, 148 of them have the top seven-star safety rating.

Airline Complaints – This Time It’s about the Passengers

Master the Event

The airline complaints usually consist of: why is my flight delayed, the flight attendant was rude, the airline wouldn’t let me take my bag on, etc. Airline Complaints: Things That Drive a Flight Attendant Nuts. You may also enjoy these travel related posts: What Kind of Airline Passenger Are You Believe It or Not Air Travel Was Once Luxurious (Photos) You’re Not Going to Believe These Travel Complaints (But They’re Real). Airline complaints are a two-way street.

Which Airlines and Airports are Most Punctual?

SmartMeetings

OAG , an air travel intelligence company, released its On-Time Performance (OTP) Star Ratings, recognizing top airlines and airports around the world for outstanding performance. When booking your next trip, you might want to consider these ratings as you’re deciding between airlines and airports. On-time performance is viewed as an indicator to judge the quality of an airline or airport. Airlines. The post Which Airlines and Airports are Most Punctual?

Millennials Choose American Airlines as Top Brand

SmartMeetings

Because of millennial influence, American Airlines won its first Airline Brand of the Year honor in the Harris Poll’s 29th annual EquiTrend Study. The study, which measures brand health over time, found that American adults born after 1980 gave a big boost to travel brands —most notably airlines and cruise lines. Other Harris Poll EquiTrend Travel Brands of the Year: Value Airline: Southwest Airlines. Airlines News airlines Fun News Travel

Airlines Expect Record Travel for Thanksgiving

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airlines are predicting. percent from 2015, according to Washington-based trade group Airlines for America. To accommodate the jump in numbers, airlines are adding 74,000 seats a day and larger planes. Airline reward aggregation company Reward Expert released a forecast of the worst airlines in terms of traffic based on historical on-time performance from 2011-2015. The post Airlines Expect Record Travel for Thanksgiving appeared first on Smart Meetings.

5 Customer Service Lessons from Top Rated Airlines

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airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As As its turns out, airlines get quite a lift from a great customer experience,” says Jon Picoult, founder and principal of Watermark Consulting.

How to Avoid All Those Sneaky Airline Fees

SmartMeetings

Sneaky airline fees have become so standard that it’s hard to call them “sneaky” anymore. As Hopper said in its announcement of Fair Bear: “It’s tough to figure out your true cost of flying because the airlines are increasingly ‘unbundling’ their offerings.” ” And considering that the airline industry made $67.4 The post How to Avoid All Those Sneaky Airline Fees appeared first on Smart Meetings.

United Airlines Unveils Exciting Business-Class Offerings

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United Airlines is revving up its business class to provide every passenger with aisle access, improved food and beverage offerings, and more comfortable seats. The airline recently had a dress rehearsal—a pretend flight to Paris—to assess the new Polaris services. Meanwhile, other major airlines are also revolutionizing their business-class cabins. The post United Airlines Unveils Exciting Business-Class Offerings appeared first on Smart Meetings.

Alaska and Southwest Tops for Airline Customer Service

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airlines. Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. “It’s It’s impossible to think about airline customer satisfaction without replaying the recent images of a passenger being dragged from a seat, but our data shows that, as a whole, the airline industry has been making marked improvements in customer satisfaction across a variety of metrics, from ticket cost to flight crew,” says Michael Taylor, travel practice lead at J.D.

Airline Food: An Around-the-World Comparison

MeetingsNet

Check out these meals served by 15 global airlines on their 2016 flights. Best bet: The dessert from Qantas! read more. Food & Beverage Global Events

Airlines Tap Social Media to Address Passengers’ Issues

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Airlines, in turn, have met this surge in social media communication with varying degrees of success. The firm’s Airline Benchmark Report 2018 examines the current state of airline carriers’ social media strategies, analyzing data for 20 U.S., European and Middle Eastern airlines. The study focuses on time taken by each airline to respond to customer queries, as well as airline response rate.

Alaska Airlines Unveils Free In-Flight Messaging

SmartMeetings

Alaska Airlines has added new amenities to target a younger demographic. It makes perfect sense, as Virgin America (a low-cost airline well-known for hip and youthful branding) recently acquired Alaska Airlines. Alaska Airlines has announced the launch of a new service called Free Chat. Free Chat is a great way to keep that connection alive without breaking the bank,” said Andrew Harrison, Alaska Airlines’ executive vice president and chief commercial officer.

The World’s Safest Airline Revealed

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AirlineRatings.com has chosen what it says are the world’s 20 safest airlines for 2019, and the airline at the top of the list might surprise you. ( CNN.com. CNN ). Read More. News Junkie Places & Spaces

Some Airlines to Bring Back Complimentary Meals on Domestic Flights

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A select number of airlines have begun bringing back complimentary meals on domestic flights. In the aftermath of 9/11, many airlines faced financial hardships which caused them to scale back on some of their offerings, such as complimentary meals on domestic flights, along with other amenities that once made air travel an adventure rather than an annoyance. Delta Airlines. American Airlines.

Skies Not as Friendly for Comfort Animals, Airlines Say

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Major airlines are tightening policies on bringing animals on board —in part, at least, because of situations such as the one United Airlines faced at Newark Liberty International Airport (EWR) recently. United Airlines allegedly refused to let the woman board the aircraft with her peacock. According to The New York Times , “The trouble started when pet owners realized they could game the system, because airlines did not require much proof of medical need.

2017 Airline Wi-Fi Report: Key Takeaways

SmartMeetings

Airlines have noticed that when passengers are denied technology to which they feel entitled, they get very frustrated. Routehappy, an airline content platform, released a study on the phenomenon’s current state. More than 70 airlines qualified. Note: Available Seat Miles (ASM) is a standard measure of an airline’s passenger carrying capacity. airlines offer a chance at having Wi-Fi on any given flight. Airlines News Technology

Nine Airlines Join TSA’s PreCheck

PCMA Convene

The new addition now increases the total number of PreCheck partner airlines to 65. travelandleisure.com. Travel+Leisure ). Read More. News Junkie Places & Spaces

United Airlines Adopts New Customer-First Policies

SmartMeetings

airlines, are we witnessing the beginnings of a welcome customer-first era in air travel? United Airlines, object of the most withering criticism after cellphone video of a Kentucky doctor being dragged off a United jet on April 9 for refusing to give up his seat on an overbooked flight, has announced it will make “10 substantial changes to how it flies, serves and respects its customers.”. airline, according to the Associated Press. Airlines News

TWT: Masks Off for Euro Air Travel, Crowded Flights Mean Unhappy Flyers

Smart Meetings

Since that time, airlines have reported a drop in on-board disturbances and the necessity for flight attendants to police passengers’ behaviors. Also, look for harder-to-book flights as mask removal will boost airline traffic, already handling pent-up demand.

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15,000 Flights in Jeopardy Due to American Airlines Fluke

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Reports began flooding out midday on November 29 of a major technical mishap at American Airlines. “The airline is a 24/7 op,” union spokesman Dennis Tajer told CNBC. It certainly won’t be an easy fix, but it seems that American Airlines is putting in the effort, or more accurately cash, to amend the lapse. Research the rules and laws about what the airline owes you. Get Friendly with Other Airlines NOW.