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Airlines Tap Social Media to Address Passengers’ Issues

SmartMeetings

Meeting and event planners and other flyers have increasingly looked to social media in hopes of having their questions answered quickly and effectively. Airlines, in turn, have met this surge in social media communication with varying degrees of success. European and Middle Eastern airlines.

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The meeting industry new normal – Part 3

Conferences that Work

The old meeting industry normal is long over, and many event professionals are still hoping and waiting for a new normal. In October 2020 I wrote two posts [1 , 2 ] about what a meeting industry new normal might look like. Holding in-person meetings: what do we now know? Airline travel seems reasonably safe these days.

Meetings 329
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How to Avoid Getting Banned from Flights in 2024

SmartMeetings

We have all heard the stories of airline passengers gone wrong. Exceptions are few and far between, but when they happen in the age of social media, it is on the Internet before the cabin doors have closed,” he said. Airlines Be Fixed? Read More: How to Navigate Bumpy Airline Schedules “DOT rules require U.S.

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TWT: Hotel Aquarium Explodes, Travel Risk Assessment

Smart Meetings

Massive Hotel Aquarium Explodes at Meetings Hotel. The hotel, which has three floors of meeting space has been closed following the incident. Social media was flooded with images of the damage. American Airlines Raises the Bar for Gold Status. American Airlines has raised the bar for attaining Gold Status.

Travel 98
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3 Crisis Management Tips for a Meeting Planner

Master the Event

For a meeting planner it’s become part of the job. While that may be true from a financial aspect, many would fail big time if an actual crisis occurred during their business meeting. We were operating a business meeting that was just getting underway when those horrible events occurred. Oh yes, crisis management. Communication.

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Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. In the report released on May 10, overall customer satisfaction with North American airlines has soared to its highest rate ever. This year marks the 13th annual North America Airline Satisfaction Study. How did airlines rank?

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5 Customer Service Lessons from Top Rated Airlines

SmartMeetings

airlines that put their customers first are the most financially successful. JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As Aim higher than customer satisfaction.