article thumbnail

Airlines Tap Social Media to Address Passengers’ Issues

SmartMeetings

Meeting and event planners and other flyers have increasingly looked to social media in hopes of having their questions answered quickly and effectively. Airlines, in turn, have met this surge in social media communication with varying degrees of success. European and Middle Eastern airlines. The Study.

article thumbnail

The Benefits of Running a CSR Event

Eventmobi

CSR programs are typically focused on social, environmental, or economic issues. . For example, many airlines run CSR campaigns meant to offset the carbon emissions that result from air travel. There are a few added bonuses that come with a successful corporate social responsibility initiative as well: .

2012 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

Power’s 2017 North America Airline Satisfaction Study actually indicates that things have improved. In the report released on May 10, overall customer satisfaction with North American airlines has soared to its highest rate ever. This year marks the 13th annual North America Airline Satisfaction Study. How did airlines rank?

article thumbnail

Skies Not as Friendly for Comfort Animals, Airlines Say

SmartMeetings

Major airlines are tightening policies on bringing animals on board —in part, at least, because of situations such as the one United Airlines faced at Newark Liberty International Airport (EWR) recently. The peacock, whose name is Dexter, became a social media star…or villain, take your pick. United said no.

article thumbnail

8 Important Lessons to Take Away from Airline Missteps

SmartMeetings

MBLM’s recently released Brand Intimacy 2018 Report showed that by almost any measure—price resiliency, loyalty and level of FOMO (fear of missing out)—one industry, travel, is coming in dead last when it comes to connecting with people in a meaningful way. After folding into airline seats, most passengers will be itching to stretch.

article thumbnail

3 Event Management Trends You Need to Know for 2018

Capterra Event Management

Here are three key event management trends that you need to keep in mind for 2018. Video now brings events to life like never before with new technologies and capabilities such as 360 degree video and live streaming through major social media sites. Using drones for filming and security. Travel costs are on the rise.

2018 78
article thumbnail

8 Top Travel Predictions for 2018

SmartMeetings

Travelers in 2018 will rely more on artificial intelligence and digital technology before booking a trip, and will increasingly emphasize health and wellness during their stay, according to a study by Booking.com. Pop culture influence: Films, television shows and social media are likely to have a more significant impact on booking decisions.

2018 53