article thumbnail

Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

Social media is now the favored outlet for feedback. Notably, respondents’ satisfaction rates increased by an average of 121 points when an airline responded to a social media post–even when it was negative. The post Alaska and Southwest Tops for Airline Customer Service appeared first on Smart Meetings.

article thumbnail

Throw An Outdoor (Or Virtual) Summer Celebration That Delights Attendees

Glow Global Events

For some attendees, this may be the first time they’ve gone to a large meeting, festival, or convention in ages. Glow Global Events is proud to lead First Peoples Fund’s “We The Peoples Before”, a 25th anniversary celebration of Native American, Alaska Native, and Native Hawaiian cultural expression and sovereignty. The Great Outdoors.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

DMA West: Going Viral, What’s Trending and Crisis Communication

Smart Meetings

The September event brought destination marketers from Alaska to Texas to Riverside Hotel in Boise, Idaho, for networking, breakout sessions, a lesson in crisis communication and a taste (and a twirl) of downtown Boise’s booming Basque Cultural District. Here are takeaways every meeting professional can benefit from. Shawna Suckow.

article thumbnail

5 Customer Service Lessons from Top Rated Airlines

SmartMeetings

JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. In our world of new media, the power has shifted to the customer through social media.

article thumbnail

Flight Safety Under Scrutiny

Smart Meetings

An expert offers a perspective on the relative risk of air travel today Five days into the new year, Alaska Airlines Flight 1282 departing from Portland International Airport (PDX) was forced to make an emergency landing after a door plug ejected from the plane minutes after takeoff. Jacobson, Ph.D., There are more airplanes.

Airlines 105
article thumbnail

6 approaches to viral marketing for planners

Plan Your Meetings

Event planners who want to add the “wow” factor to conference, corporate event, meeting and event marketing can find inspiration from viral marketing campaigns. This campaign integrated digital, billboard and social media messaging with live kiosks. When they returned to the meeting room, it had been transformed into a beach.

article thumbnail

QC Event School Graduate Spotlight: Ayla Otto

QC Event School

Meet QC Event School graduate, Ayla Otto! I’m Ayla Otto, owner and founder of Events by Ayla, LLC – a Full Service Wedding Design and Planning Company based in Alaska. My husband, Kyle, and I were both born and raised in Homer, Alaska. This is not uncommon for other planners in Alaska, either.