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Alaska and Southwest Tops for Airline Customer Service

SmartMeetings

The study focuses on two market segments–low-cost and traditional airlines. Social media is now the favored outlet for feedback. Notably, respondents’ satisfaction rates increased by an average of 121 points when an airline responded to a social media post–even when it was negative. Cost and fees.

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Throw An Outdoor (Or Virtual) Summer Celebration That Delights Attendees

Glow Global Events

For some attendees, this may be the first time they’ve gone to a large meeting, festival, or convention in ages. Glow Global Events is proud to lead First Peoples Fund’s “We The Peoples Before”, a 25th anniversary celebration of Native American, Alaska Native, and Native Hawaiian cultural expression and sovereignty. The Great Outdoors.

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DMA West: Going Viral, What’s Trending and Crisis Communication

Smart Meetings

After a year marked by fire, flood and tragedy , the overall tone of Destination Marketing Association of the West ’s Education Summit 2018 was light, inspiring—even funny. Here are takeaways every meeting professional can benefit from. 60 percent of travelers post on social media daily. Shawna Suckow. Tod Maffin.

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5 Customer Service Lessons from Top Rated Airlines

SmartMeetings

JetBlue, Southwest and Alaska Airlines all provided a superior customer service experience and outperformed the average industry stock earnings over a six-year period–as measured by Dow Jones and Moody’s in the study. “As Airlines that focus on customer experience perform better in profitability and market competitiveness.

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6 approaches to viral marketing for planners

Plan Your Meetings

Event planners who want to add the “wow” factor to conference, corporate event, meeting and event marketing can find inspiration from viral marketing campaigns. Viral marketing engages audiences in unexpected ways and creates a buzz to encourage people to share their experiences with others. Viral Video.

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QC Event School Graduate Spotlight: Ayla Otto

QC Event School

Meet QC Event School graduate, Ayla Otto! I’m Ayla Otto, owner and founder of Events by Ayla, LLC – a Full Service Wedding Design and Planning Company based in Alaska. My husband, Kyle, and I were both born and raised in Homer, Alaska. This is not uncommon for other planners in Alaska, either.

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QC Event School Graduate Spotlight: Ayla Otto

QC Event School

Meet QC Event School graduate, Ayla Otto! I’m Ayla Otto, owner and founder of Events by Ayla, LLC – a Full Service Wedding Design and Planning Company based in Alaska. My husband, Kyle, and I were both born and raised in Homer, Alaska. This is not uncommon for other planners in Alaska, either.