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Customer Feedback: Rethinking the CAB Experience

PCMA Convene

The customer is always right — that guiding principle for the retail industry is also key to the way the business events industry operates. Event destinations and venues, for example, rely on customer feedback to shape their future development plans. They don’t want to go on site visits unless they’re necessary.”.

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A Higher Meetings Education: Future-Proof Your Career

SmartMeetings

Today’s intense focus on key performance indicators, event-tech stacks and designing brilliant experiences has made the need for advanced education—from a university, association or DIY commitment—almost a requisite for getting hired…and for thriving. Certified Meetings Experts. Pop Quiz for MPI Innovator Jessie States. Jessie States.

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Tough Calls

PCMA Convene

On April 4, days after North Carolina repealed its controversial “bathroom bill” — House Bill 2 (HB2), which restricted which public bathroom transgender people could use — the NCAA (National Collegiate Athletic Association) announced that it would no longer blacklist the state from hosting its championship events. Hilliard, Ph.D.,

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All Politics Is Local

PCMA Convene

that February to present to the Republican National Committee’s Site Selection Committee. A month later, representatives from the selection committee visited Cleveland, and the city moved to the next round of the competition. “It When we’re chasing a major sporting event, it’s Wow, you guys really did a great job with the RNC.

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