sla 
Event Farm
DECEMBER 12, 2016
Each component of your SLAs should answer these questions: Who is involved? Your Event SLA should include the following three sections: 1. Having an SLA in place will help for future events since you will have the framework available. What teams or people are responsible? What is the expected action? Who is involved?
Velvet Chainsaw
MARCH 15, 2023
Event planners should consider asking key suppliers to add a Service Level Agreement (SLA) to their contract. For larger conferences, planners can’t wait until the last 30 days for a convention services or catering manager to be deployed against their program. Tough times require creative thinking.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SpotMe Blog
SEPTEMBER 21, 2021
Scale : Seamless customer experience with 24/7 support SLA(5min response). Create : Custom branded webinars with interactivity in a modern web and mobile experience. Unified event experience from webinars to virtual and hybrid events with content replays on demand.
ePly
MARCH 26, 2024
After you choose a promising venue, meticulously detail every one of your expectations in a comprehensive service level agreement (SLA) that will take the guesswork out of the contract negotiation process. You may need to secure certain accommodations from providers that the venue doesn’t provide.
Event Industry News
SEPTEMBER 22, 2021
Scale : Seamless customer experience with 24/7 support SLA(5min response). Create : Custom branded webinars with interactivity in a modern web and mobile experience. Unified event experience from webinars to virtual and hybrid events with content replays on demand.
Cvent: Event Marketing
JULY 12, 2018
We recommend using this number as table stakes and incorporate into your SLA (service level agreement). SLA and KPI (Service Level Agreement and Key Performance Indicator). To avoid only talking to your ground provider when things go wrong, establish a list of SLA/KPI to include in your RFP.
Smart Meetings
DECEMBER 14, 2022
An email-ticket system for support will not work when the fastest industry SLA for email is four hours. The often inevitable and unexpected problems that occur on the day of an event inspire this question, and it’s important for you to know what support will be provided if the worst happens on your event date.
Expert insights. Personalized for you.
100 
Let's personalize your content