Remove customer-stories
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Creating Memorable Events with the Customer Journey Canvas: A Facilitator’s Guide

Velvet Chainsaw

Her latest book, Go Big or Go Home , outlines five ways to create a memorable customer experience. This repository serves as a testament to the power of collaborative thinking and the potential of the Customer Journey Canvas in reshaping event experiences. Download the Customer Journey Canvas Worksheet and follow these steps: 1.

Speakers 418
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How to Use Empathy to Boost Attendee Engagement

EventMB

What engages attendees is custom content that addresses their pain points and helps them achieve their desired outcomes. Refugio Garcia Read the Complete Story On Skift Meetings Skift Take: The days of passive content consumption are gone.

Meetings 165
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Internal Meetings Driving Industry Growth for 2024

EventMB

Skift Take: A proliferation of internal meetings and customer advisory boards will help the meetings industry continue to grow next year. Andrea Doyle Read the Complete Story On Skift Meetings

2024 187
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Radisson Leverages Automation for Impressive Gains in Group Bookings

EventMB

Impressive leaps in lead-to-quote conversion and customer response rates suggest this automation approach is a game changer. Miguel Neves Read the Complete Story On Skift Meetings Skift Take: Hivr.ai is helping the Radisson Hotel Group rewrite the playbook on group bookings.

Hotels 166
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The Experience Economy

EventMB

Skift Take: In the latest episode of the Skift Meetings Podcast, the spotlight is on Joe Pine, a visionary thinker whose groundbreaking work on the Experience Economy has reshaped the way businesses approach customer engagement. Miguel Neves Read the Complete Story On Skift Meetings

Meetings 156
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Social Media Event Promotion: The Top 10 Strategies

Attendease

When you put thought into connecting with your followers at every possible touchpoint, including social media marketing, you’re more likely to convert them into customers. Instagram makes this easy with its countdown sticker feature on Instagram Stories. Get your followers excited about your upcoming event by creating a countdown.

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Meetings Planners are Mini-CEOs, Says Cvent CEO

EventMB

Skift Take: Cvent CEO Reggie Aggarwal shared leadership lessons and highlighted the importance of listening to customers during the opening session of Cvent Connect Europe 2023. Miguel Neves Read the Complete Story On Skift Meetings

Meetings 159