Key Vendor Service-Level Expectations
Velvet Chainsaw
MAY 25, 2023
Planner frustrations include: Late assignment — or recurring turnover — of key project managers Unexpected increases in expenses Lack of empowerment to negotiate or problem-solve Unacceptable response times No clear escalation path for service recovery As for vendors, many face headwinds as they work to rebuild their service delivery teams.
Let's personalize your content