The Conference Owner’s Guide: Steps 2-5 To Transition From Conference Touchpoints To Journey Experiences
Velvet Chainsaw
JANUARY 26, 2018
Once you’ve observed the conference through the lens of your target customer and gained insights from conference data, you can move to the next steps. These steps are critical for you and your conference planning teams to embrace, enlist and employ. You want to move from conference touchpoints to conference customer experience journeys. And remember, someone needs to own and to advocate on behalf of the conference customer’s experience.
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